Service Level Agreements (SLA)

 

The quality of our service is guaranteed through our standard or customer-defined service-level agreements (SLAs). Through the SLAs, ZH TECHNOLOGIES expertise guarantees the performance of critical areas including:

  • Database Availability
  • Backup and Recoverability
  • Problem Management
  • Change Management
  • Quality Management
  • Proactive Database Monitoring
  • Monthly Reporting

Contact ZH Technologies for further information by clicking on our e-mail link: info@zhtek.com

 

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